Freshdesk is a cloud-based helpdesk that allows you to provide customer support from any location. From a single platform, you can support your clients via email, phone, web, social media, live chat, chatbots, and messaging channels like WhatsApp or Facebook Messenger using Freshdesk on your laptop or mobile phone. To provide easy remote assistance, you may automate procedures, communicate with context, set up accessible self-service alternatives, and link with technologies like Zoom or TeamViewer.
WHAT WE LIKE
COULD BE BETTER
- Omnichannel help desk
- Team collaboration
- Artificial intelligence (AI) and chatbot capabilities
- Multi-channel communication management
- Self-service support portal for support agents and customers