Freshchat is a consumer messaging platform for companies of all sizes.
Delight your consumers wherever they are with Freshchat – on the web, on mobile, on social media, and on messengers. Freshchat combines new and mature features to fully improve your customer experience while also assisting you in scaling your business.
Freshchat is a Freshworks product that is used by over 150,000 organisations around the world.
WHAT WE LIKE
COULD BE BETTER
- Chatbots that are best in class in terms of intent and engagement
- Audience segmentation and targeting through proactive, rich media campaigns
- Capabilities for intelligent load balancing and routing
- Freshchat has a single inbox with many communication channels
- WhatsApp, Facebook Messenger, Apple Business Chat, Line Messenger, Website, In-app, and other similar services are available
- App integrations that are seamless
- Agent productivity is increased by 3X because to a familiar interface and platform capabilities